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/User Manual /Chat Service /Chat permissions

Chat permissions

accesses and permits

In this section you will learn how to assign chat permissions to users with access to the indigitall console.

Index

Assign Contact Center Chat Permissions


Before being able to enter the contact center, an indigitall administrator user (see section roles and permissions ) must assign the chat permission to the corresponding user, being able to choose between 2 types of permissions: Agent and Supervisor.

Assign Agent Permission

You can visit our documentation on user agent functionalities at this link.

This permit allows you to enter the contact center and start interacting with customers who communicate through this channel. To assign this type of permission, an admin user must assign the chat permission Agent to the corresponding user via the console indigitall in the Settings> Users section. We select the user to whom we want to assign the agent permission, and press the edit button.


Agent Permit

In the user file, we assign the corresponding permission and save the changes.


Agent Permit

Assign supervisor permission

You can visit our documentation on functionalities of the supervisor user in this link.


This permission allows you to view real-time statistics of the existing agents in the contact center as well as perform actions and view conversation content. To assign this type of permission, an admin user must assign the chat permission "Supervisor" to the corresponding user via the indigitall console in the Settings> Users section. We select the user to whom we want to assign the supervisor permission, and press the edit button.


Supervisor Permission

In the user file, we assign the corresponding permission and save the changes.


Supervisor Permission

Explanatory video


In this video, you can see how to register a new user in indigitall and with an agent permission:




Resources

Agent Dashboard

Supervisor panel

Tools

Statistics

Setting